The Finest Holiday Homes

Booking Conditions


So Southwold acts only as Agents for owners, and are not Principals in the matter and so the hiring contract will be between you the Hirer and the Owner of the property for which the booking is made and shall be deemed to be made subject to these Conditions of Hire. The Contract of Hire is governed by English law and jurisdiction and is not effective until So Southwold dispatch to the Hirer written confirmation of the holiday booking. The contract is for the hire of the property for holiday purposes only. We do not accept bookings from Hirers under 18 years of age.


Bookings will be confirmed upon receipt by So Southwold of the required deposit payment of one third of the total holiday cost (which includes our Cancellation Protection Scheme). However, if the booking is made within eight weeks of the Southwold holiday commencement date, the full accommodation rental will be required.


So Southwold charges a booking fee of £35 for your first booking in any calendar year, payable at the time of booking. Additional bookings with the same customer reference where the cottage hire period starts in the same calendar year (1st January to 31st December) will not attract a booking fee.


The Balance of the Hire will be due for payment eight weeks before the cottage holiday commencement date. The Owner/So Southwold reserve the right to cancel a Southwold cottage holiday where full payment has not been received less than 21 days before the holiday commencement date. The deposit paid on such bookings is non-returnable.


Where VAT applies to the property rental, it is included in the quoted price at the prevailing rate. All VAT inclusive rentals are subject to change if the rate changes. So Southwold Confirmation of Booking is not a VAT invoice. All So Southwold charges include VAT at the prevailing rate and are subject to change if the rate changes.


Once So Southwold has issued a Confirmation of Booking, you are responsible for the total published price of the Southwold holiday let and extras as shown on the confirmation.


If you are forced to cancel your holiday you must inform So Southwold as soon as possible. The day we receive your notice to cancel is the date on which we will cancel your booking with the owner. Depending on your reason for cancellation, you may, at our discretion, receive a refund of all money you have paid to us for your booking less the booking fee (if applicable), any credit-card charges, and a handling charge of £60. See Cancellation/Curtailment Policy for details of where we would normally make such a refund. In all other cases, you will remain liable for full payment unless we are able to re-let all or part of the period booked, in which case So Southwold will consider a refund, less the booking fee (if applicable), any credit-card charges, and a handling charge of £90. See Cancellation/Curtailment Policy for full details.


Many of our cottages in Southwold will accept pets and these will be displayed with a Paw symbol in our brochure or details will be stated on the individual property page on our website. More details are given in the property description. Bookings that include pets are taken on the understanding that all flea and worming treatments are up to date. Please remember that they should not be left unattended in properties and that some homeowners insist on pets remaining downstairs and off furniture at all times. You, as pet owner, will be responsible for removing any evidence left by your pet and reimbursing the owner for any damage caused. Please show consideration for guests visiting after you have gone home and bear in mind that some popular beaches do not permit dogs during the summer months. For most properties a charge of £25 per pet per week/per short break is applicable.


The use of accommodation and amenities, where offered, such as swimming pools, rowing boats, beach huts etc. is entirely at the user's risk, and no responsibility can be accepted for injury, or loss or damage to user's or visitor's belongings. However, The Owner/So Southwold do not seek to exclude or limit legal liability for the negligence of their servants or agents.


In no circumstances may more than the maximum numbers of persons, as stated in the brochure occupy a property. The Owner/So Southwold reserve the right to refuse admittance if this condition is not observed. In addition, The Owner/So Southwold reserve the right to refuse or revoke any bookings from parties that may in their opinion (and at their discretion) be unsuitable for the Southwold holiday cottages concerned.


For the whole of the period included within your booking, you will be responsible for the Southwold holiday cottage and will be expected to take all reasonable care of it. The property and all equipment and utensils must be left clean and tidy at the end of the hire period.


All damages and breakages are the legal responsibility of you, the Hirer, and should be reported immediately and before the end of your holiday. The reasonable costs of miscellaneous repairs and/or replacement and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of Hire by you or other members of your party shall be payable on demand to So Southwold who may, at their discretion, refuse further bookings. Any Good Housekeeping/Security Deposits charged will be cashed on receipt to allow for bank clearance and reimbursed promptly after the holiday (less any deductions which may be incurred). The Owner/So Southwold has the right to enter the property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). The Owner/So Southwold reserves the right to repossess the Holiday Home at any time, where you or any member of your party has caused damage, the Owner/So Southwold shall not be liable to make a refund of any remaining portion of the hire terms paid.


It is a requirement when booking certain specified properties with So Southwold to pay either a Good Housekeeping Deposit or a Good Housekeeping Deposit Waiver.

13.1 The Good Housekeeping Deposit is due with the balance of your holiday, it will be cashed on receipt and held by So Southwold to be applied against the reasonable costs of miscellaneous repairs and/or replacement and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of Hire by you or other members of your party. The balance of the Good Housekeeping Deposit will be returned to you within 28 days of the departure date. Where such costs exceed the Good Housekeeping Deposit you will pay such excess to the Owner within 14 days of being notified.

13.2 Where you have agreed to pay the Good Housekeeping Deposit Waiver the Good Housekeeping Deposit is not payable. The Good Housekeeping Deposit Waiver is a non-refundable payment by you to So Southwold in lieu of the Good Housekeeping Deposit. The Good Housekeeping Deposit Waiver covers the costs of making good any loss or damage to the property and/or its contents caused through act or omission during the period of Hire by you or other members of your party up to the value of the Good Housekeeping Deposit for the booked property. Where any such damage caused exceeds this amount, you agree to pay to So Southwold, acting on behalf of the Owner, upon written demand, any reasonable costs incurred in making good any such loss or damage above the predetermined amount.The Good Housekeeping Deposit Waiver is not available on breaks longer than 14 nights.


If you are dissatisfied with the service you received, you should contact us as soon as possible.


The Owner/So Southwold take every care to ensure the accuracy of the property descriptions. All information in this brochure and on the So Southwold website is given in good faith and is believed to be correct at the time of going to press, but the Owner/So Southwold cannot be held responsible for changes beyond their control, which may become known after publication of this literature. In addition, whilst properties may be described as non-smoking or no pets, this cannot be guaranteed. Please be aware that if a property is advertised as having an enclosed garden, this does not necessarily mean a secure garden. It may be enclosed by hedging or open style fencing. The Owner/So Southwold's description of a cottage shows what amenities that property has but generally does not state what is not in the Southwold self catering property. Further, the Owner/So Southwold will not be liable to you, any member of your party or person visiting the property during the period of your hire of it for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, damage resulting from exceptional weather conditions or other unforeseeable circumstance. You also accept that SL in acting as agent for the owner will not be liable for any negligence on the part of the Owner resulting in loss, injury or accident.


In the event of any dispute between parties it shall be referred to the jurisdiction of the English courts only and any actions shall be heard in the court for the area in which the property is situated. Any contract between the parties shall be governed by English law and jurisdiction. Any disputes arising between you and the Owner/So Southwold, if not mutually resolved, shall be referred to a single arbitrator agreed, or in the default of such agreement, to the President for the time being of the Law Society or Institute of Arbitrators. In either case, such arbitration would be subject to the provisions of the Arbitration Act of 1996 or any statutory modification thereof for the time being in force. All parties will contribute equally to the cost of Arbitration.


The Hiring Contract is made on the understanding that the holiday home in Southwold and its facilities as published will be available for the dates stated. In the unlikely event that a property is not available through events arising outside the control of the Owner/So Southwold then the Owner/So Southwold may be forced to cancel the booking. You will be advised as early as possible. Where possible, you will be offered suitable alternative accommodation, which, if not acceptable, will entitle you to a refund of all monies due. You will not as a result have any further claims against So Southwold or the owner. Please note that reservation requests taken via our website are not confirmed bookings until we have contacted you and accepted a deposit.


So Southwold are committed to providing our customers with a good local service and in turn a memorable holiday. To help with this, we have negotiated some offers and deals from trusted companies for things that you can enjoy and experience whilst you are on holiday.
So Southwold is not a Principal in the matter of booking or buying goods or services from third party suppliers and so after So Southwold take your holiday booking, the contract of sale/hire for any additional goods and services from third parties is between the customer and The Supplier of the goods or services and The Supplier’s terms and conditions apply in these circumstances.


We guarantee you always get the lowest price when you book your holiday property directly through us. To qualify for our Best Price Guarantee, you must find the same property, for the same party size, over the same date period and notify us within 24 hours of your booking, in writing by post or email. The lower price must be viewable by anyone prior to booking and bookable by anyone, i.e. not a negotiated rate, a member rate, an offer applicable to only part of your stay or an offer which requires a credit card number or code to see. This offer does not apply to any optional extras, service charges or other fees and excludes changes in currency conversion rates. We will then validate your claim within 48 hours. The same property must be available for booking at a qualifying lower price in the same currency when we validate your claim. 

If your claim is successful, we will notify you in writing by post or email and refund the difference or adjust your outstanding balance. Only one claim may be submitted per booking. 

So Southwold reserves the right to deny claims if we believe that the Best Price Guarantee is being intentionally abused or manipulated to circumvent its intent. A claim may be invalidated if you make any changes to the reservation after the claim has been submitted and approved.

These Booking Conditions supersede any previous issues.